Help
Help for your account, purchases, resources, and ministry questions. We are here to serve you!
Ask Coach Karl!
Have a question about kids ministry, Kidology, or one of our resources? I'd love to help. Whether you need help with a ministry challenge, want guidance on your next step, or just need someone to bounce an idea off of, I'm here for you.
Your question may receive a direct reply, or even inspire an upcoming Coaching Call, training video, article, or resource.
karl@kidology.org
Customer Support
For account, purchase, or technical issues, our team is happy to help.
Logged in? The quickest way to reach us is the yellow Tell Karl button in the bottom right corner of any page. It tells us which page you were on, and our reply comes to your email and to My Notes to Karl in My Kidology.
Or email us anytime:
helpdesk@kidology.org
FAQs
I love hearing from you, so never hesitate to email me, but to save you time, here are some of the most common questions.
I can't log in or forgot my password. What do I do?
Go to the Kidology.org login page and choose Forgot password? to receive a reset link by email. Be sure to use the same email address associated with your Kidology account. If you still can't get in, contact Customer Support and we'll help.
Where do I find the products I have bought?
Everything you've purchased or received is in My Kidology. Log in and open My Kidology to see everything you currently have access to.
If you don't see a purchase, you may be logged in with a different email address. Still missing something you know you purchased? Contact Customer Support and we'll be happy to help locate it.
Note: Monthly Booster Packs are removed at the end of the month, so be sure to download anything you want to keep to your computer.
I'm having trouble downloading or opening a resource. What should I do?
First, download the file to your computer rather than opening it directly in your browser. Most Kidology resources are PDFs, ZIP files, images, videos, or other common file types.
If a download doesn't work or a file appears damaged, contact Customer Support and let us know which product or resource you're trying to access.
How do I update my payment method or account information?
Log in and open your account settings in My Kidology. From there you can update your account information and manage billing or payment details. If you need help, contact Customer Support.
How can I get a receipt for my membership or purchases?
Log in, open My Kidology, and go to Billing. From there you can view and download your invoices and receipts.
How do I cancel a subscription or recurring support?
Log in, open My Kidology, and go to Billing. Find the subscription you want to cancel and choose Cancel subscription. You'll continue to have access through the end of your current billing period, when applicable.
If you're having trouble finding the setting, contact Customer Support and we'll help.