Refund Policy

Digital products

Digital products cannot be refunded once they are delivered. If there is a problem with your download, contact support and we will help.

Physical products

Please contact us first so we can try to resolve the issue. If you return an item, you pay the return shipping.

Memberships

You can cancel at any time and keep the time you have left. If you have a yearly membership and need help, contact support. Depending on the situation, a partial refund may be possible.

Getting help

Email helpdesk@kidology.org and we will take care of you.